LeadLatch

The problem

Missed calls become missed jobs.

When you’re on a job, driving, or closed for the day, customers may call the next company.

7:42 PM
Sarah M.
Mobile · incoming call
A missed call can turn into a lost job if nobody responds quickly.

Missed-call text-back

Respond instantly and collect the basics.

LeadLatch texts missed callers while their need is still fresh, then asks simple intake questions.

Messages · Smith Plumbing
Thanks for calling Smith Plumbing — sorry we missed you. What can we help with today? Reply STOP to opt out.
My water heater is leaking.
Sorry to hear that. Is water actively flooding, or is it contained?
Contained for now.
What address or ZIP code is the job in?
LeadLatch texts back instantly and starts collecting the details an owner needs.

After-hours voice intake

Clear, honest intake after closing time.

The assistant says the office is closed, does not pretend to be a technician, and collects only the details needed for follow-up.

“Thanks for calling Smith Plumbing. The office is currently closed, but I can take down the details and have someone follow up.”

Customer: “My water heater is leaking and there’s water around the base.”

Assistant: “Is the water actively flooding, or is it contained?”

After hours, the assistant is clear: it is taking details for follow-up, not pretending to be a technician.

Quote follow-up

Do not let open estimates go cold.

LeadLatch can follow up politely after a quote and route interested replies back to the owner.

Messages · Smith Plumbing
Hi Alex, just checking whether you had any questions about the water heater quote we sent. Want us to hold a spot this week?
Yes, can you do Thursday?
I’ll ask the owner to confirm availability. No appointment is booked until they approve it.
Open estimates get polite follow-up while the customer is still deciding.

Review request

Ask happy customers at the right time.

After a completed job, LeadLatch can send a simple review request with compliant opt-out language.

Messages · Smith Plumbing
Thanks again for choosing Smith Plumbing. If everything looks good, would you mind leaving us a quick review? Reply STOP to opt out.
Sure, send the link.
Thank you — here’s the review link we use after completed jobs
Completed jobs can trigger simple review requests with opt-out language.

Appointment approval

Customers can request times. Owners approve.

The system helps coordinate, but it does not promise availability or confirm work without human approval.

Appointment request

  • Customer: Sarah M.
  • Issue: leaking water heater
  • Requested: Thursday morning
  • Status: waiting for owner approval
Approve appointment
Suggest another time
Customers can request a time, but the owner stays in control of approval.

Old lead reactivation

Wake up dormant opportunities.

Past inquiries can be contacted with a short, low-pressure check-in to see if they still need help.

Messages · Smith Plumbing
Hi Jordan, this is Smith Plumbing following up on your earlier service request. Did you still need help with that repair? Reply STOP to opt out.
Actually yes, can someone call me?
Absolutely — I’ll send this to the owner for callback.
Old inquiries can be reactivated with a low-pressure check-in.

Owner summary

You get the important details.

No scrambling through voicemail. Just a clean lead summary you can act on.

New captured lead

  • Source: missed-call text-back
  • Name: Sarah M.
  • Issue: leaking water heater
  • Location: 123 Oak Street
  • Urgency: as soon as possible
  • Next step: owner follow-up / approval
Owners receive a clean summary instead of digging through voicemail.

Safe defaults

No quotes. No promises. No surprise bookings.

LeadLatch is built to capture leads and help owners decide the next step — not replace their judgment.

Guardrails

  • No price quotes unless approved
  • No guaranteed availability
  • No booking without owner approval
  • Escalates urgent or unclear requests
  • Includes STOP / HELP SMS language
Safe defaults prevent quotes, promises, and surprise bookings.

Free pilot

Want to see if missed calls are costing you jobs?

LeadLatch is testing a free first-month pilot for missed-call text-back, after-hours intake, follow-up, reviews, appointment approval, and old lead reactivation.

Designed as a silent prospect demo: it shows the customer experience, owner approval, and safe guardrails without triggering live messages.

Request the free pilot